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How demand-led training can empower service providers - Quo-Change

How demand-led training can empower service providers

Video case study

Working with Quo-Change, Crawford & Co used Systems Thinking to redesign their customer service, prioritising the needs of their customers. By training their staff to address the most common questions and concerns, Crawford were able to offer a better service to their customers, as well as creating a more efficient work flow throughout their organisation. In this video, some of the individuals working at Crawford discuss how this demand-led training changed their relationship with their work.

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