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News and Articles from Quo-Change

Customer service

How can improving service be the ticket to your organisation’s success?

We all know that there’s more to business success than simply providing a great service. There are other considerations such as cost and productivity to take into account. However, it could be that focusing too much on efficiency isn’t actually the road to success. It might even be making your organisation less efficient. Here’s how […]

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Engagement Excellence Summit Downloadables

Allison Sheard, one of Quo-Change’s managing partners, spoke at the Engagement Excellence Summit this morning to discuss the role that Systems Thinking can play in improving engagement and increasing job satisfaction through better job design. Systems Thinking is a method for delivering change which focuses on the provision of good service. This customer focused approach […]

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job design

The benefits of job design on engagement

On February 13th, at an event which aims to bring ‘HR Rebels’ together, Allison Sheard. will be speaking amongst a group of HR leaders who are changing the status quo in their industries. In this interview she speaks about the importance of Job Design in increasing employee engagement, and improving service.

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Seminar

Leadership through disruptive insight and Systems Thinking

On March 7th, Quo-Change are hosting a breakfast seminar in London on the topic of ‘Leadership through disruptive insight.’ The organisation are excited to be welcoming a panel of senior figures from leading UK retailers, telecoms and public sector organisations. They will be joined by one of Quo-Change’s own managing partners, Karl Bollard. These prestigious leaders will be discussing their own experiences of leading through disruptive insight, and the breakthroughs they have achieved. They have all successfully applied Systems Thinking methodologies within their organisations, to enable dramatic transformations.

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Video case study

The benefits of a customer-first approach

At Quo-Change, we believe that prioritising the needs of customers is the key to driving positive change across all aspects of an organisation. By focusing on delivering value to customers, organisations see reduced cost, increased efficiency, and a better culture. In this video, individuals with first hand experience of this method of transformation describe the […]

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Video case study

How demand-led training can empower service providers

Working with Quo-Change, Crawford & Co used Systems Thinking to redesign their customer service, prioritising the needs of their customers. By training their staff to address the most common questions and concerns, Crawford were able to offer a better service to their customers, as well as creating a more efficient work flow throughout their organisation. […]

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Video case study

How Systems Thinking can transform a supply chain

Crawford & Co, in partnership with Aviva, used Systems Thinking to overhaul their supply chain. With an evidence based redesign of workflow and targeted training, they dramatically improved the efficiency of their supply chain. Here, individuals within Crawford and Aviva discuss the process they embarked on, and the transformation that was experienced both by individuals, […]

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