Quo-Change worked with the People Services team at Serco to shift focus onto customers. Using our 4D intervention model, we redesigned the workflow to ensure that customer queries were dealt with at the first point of contact, and HR professionals had the resources to do their jobs to the very best of their abilities. The […]
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At Quo-Change, we believe that prioritising the needs of customers is the key to driving positive change across all aspects of an organisation. By focusing on delivering value to customers, organisations see reduced cost, increased efficiency, and a better culture. In this video, individuals with first hand experience of this method of transformation describe the […]
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Working with Quo-Change, Crawford & Co used Systems Thinking to redesign their customer service, prioritising the needs of their customers. By training their staff to address the most common questions and concerns, Crawford were able to offer a better service to their customers, as well as creating a more efficient work flow throughout their organisation. […]
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Crawford & Co, in partnership with Aviva, used Systems Thinking to overhaul their supply chain. With an evidence based redesign of workflow and targeted training, they dramatically improved the efficiency of their supply chain. Here, individuals within Crawford and Aviva discuss the process they embarked on, and the transformation that was experienced both by individuals, […]
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