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Video case studies Archives - Quo-Change

All Posts in the Video case studies Category

Video case study

The benefits of a customer-first approach

At Quo-Change, we believe that prioritising the needs of customers is the key to driving positive change across all aspects of an organisation. By focusing on delivering value to customers, organisations see reduced cost, increased efficiency, and a better culture. In this video, individuals with first hand experience of this method of transformation describe the […]

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Video case study

How demand-led training can empower service providers

Working with Quo-Change, Crawford & Co used Systems Thinking to redesign their customer service, prioritising the needs of their customers. By training their staff to address the most common questions and concerns, Crawford were able to offer a better service to their customers, as well as creating a more efficient work flow throughout their organisation. […]

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Video case study

How Systems Thinking can transform a supply chain

Crawford & Co, in partnership with Aviva, used Systems Thinking to overhaul their supply chain. With an evidence based redesign of workflow and targeted training, they dramatically improved the efficiency of their supply chain. Here, individuals within Crawford and Aviva discuss the process they embarked on, and the transformation that was experienced both by individuals, […]

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