Our focus is on how we can help leaders to transform their organisations from both a service and a commercial point of view.
Summary of benefits
Reduction in operating costs of 15% or more.
Increased customer satisfaction — Net Promoter Scores etc. improve dramatically.
Outstanding return on investment — often around 300%.
Highly motivated and engaged employees — absence rates and retention rates improve; engagement scores improve and greater professional development takes place spontaneously.
Strengthened brand reputation and growth — usually at least 30% capacity is released for cost-effective growth as increased customer value drives up market share.
Improved profitability impacts measures that shareholders watch closely such as EPS.
Enhanced relationships with regulators who focus on treating customers fairly.
Improved leadership capability — leaders systematically improve performance, working with their people to identify and solve issues.
Effective suppliers and partnerships — end-to-end service improves as collaboration along the supply chain releases synergies from less duplication, better hand-offs etc.
Innovation increases as the organisation becomes more able to experiment and attuned to recognising ‘what matters’ to its customers.
Enabling and sustaining culture ensures continuous improvement.
