Quo-Change works with organisations to transform their service experience, utilising a Systems Thinking methodology to create lasting change, improve culture, and at the same time realise significant improvement in financial performance.

We work with large and medium scale organisations ranging from financial services to local government, in the UK and globally.

In recent years we have successfully helped companies across Europe, North America and Asia Pacific.

How are we different?

We work for our clients and with them. We understand their problems and work collaboratively with them to ensure any change works and is compatible with their culture.

We have developed an approach that is both rapid and pragmatic, with a focus on the key financials of the organisation.

We ensure there is a focus on the customer and the requirements of the organisation, through bespoke transformation designs.

Transforming Organisations

Typical Steps

  • The Client Meet

    We meet with you to understand the issues you face from your point of view. We then offer practical advice on how best we could help you to understand these issues better and how to take practical action to overcome them.

  • Organisational Insight

    Typically over a week we spend time in your organisation applying systems thinking to obtain clarity on the issues you are facing. This would include understanding how service is delivered, identification of inefficiencies, productivity analysis and understanding the impact on the financials. This insight offers the client a view on the potential benefit of applying systems thinking and how best to design the transformation program.

  • 4D Transformation Model

    Utilising our 4D Transformation Model, we design a bespoke transformation program in line with your specific requirements, to meet your key business outcomes.

  • Diagnose
  • Design
  • Deploy
  • Develop

This approach is allowing us to drive down settlement times, costs, and work that adds little value while driving up valuable activity, employee satisfaction and, above all else, customer satisfaction. That in turn is enabling us to win new business.Greg Gladwell, UK CEO, Crawford & Co

Loved Quo’s fresh approach to systems thinking. Their passion for redesigning our business around what truly matters to our customers was a fantastic fit with our culture.Martin Milliner, Director of GI Claims, LV=

Examples of our Clients & Sectors

  • Financial Services
    Claims Management
  • Serco
  • Shared Services
    Government Services
  • LV
  • Hospitality
  • Crawford & Co
  • Public Sector Organisations
  • Big Bus


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